About Me

Experienced Academic Operations Lead with a proven track record in higher education administration, specialising in academic programme delivery, student lifecycle coordination, and operational process design.

Passionate about learner-centered design and operational excellence, I bring a collaborative and data-informed approach to improving academic outcomes. Proficient in Trello, Google Workspace, Slack, and Salesforce, I’m committed to creating efficient, student-first environments that empower both learners and staff.

  • Academic Coordination
  • Cross-Functional Collaboration
  • Creative Strategy
Growth & Operational Efficiency

Growth & Operational Efficiency

  • Scaled enrolments across full-time and part-time cohorts by streamlining onboarding and communication workflows.
  • Decreased onboarding time by 50% by shifting to a scalable LMS-based video model.
  • Developed repeatable academic calendars and workflows that balanced holidays, leave, and schedules.
  • Maintained delivery quality during organisational change and restructuring periods.
Student Success & Academic Support

Student Success & Academic Support

  • Boosted student retention and progression with redesigned academic support systems, including Discord-based engagement and 1:1 check-ins.
  • Reduced course failure rates by 15–25% through early interventions, rewrite policies, and recovery sessions.
  • Implemented course transfer and rewrite procedures that improved communication and reduced confusion.
Technology, Systems & Feedback

Technology, Systems & Feedback

  • Improved LMS usability through feedback loops and advocacy for coach and student needs.
  • Optimised class-to-coach ratios to maintain quality engagement and performance.
  • Established strong feedback loops using forms, Discord tagging, and follow-ups—creating a more responsive academic experience.

How I Create Impact

Building learner‑centred academic operations that scale smoothly and support student success.

  • Academic Coordination

    Aligning schedules, curricula, and compliance requirements to keep learning on track across multiple cohorts and delivery modes.

  • Process Optimisation

    Streamlining enrolment, onboarding, and assessment workflows to reduce friction and give staff & students more head‑space.

  • Curriculum & Systems Design

    Blending structure with innovation to create scheduling tools, LMS templates, and resources that scale without stress.

  • Operational Systems

    Implementing data‑informed, inclusive processes that ensure smooth day‑to‑day delivery while supporting diverse learners.

  • Performance Insights

    Using dashboards and early‑warning alerts to improve student outcomes and coach effectiveness in real time.

  • Cross‑Functional Collaboration

    Partnering with academic, support, and tech teams to foster a responsive, low‑drama learning environment.

What People Say

"I had the pleasure of working with Rosa, and I can confidently say she’s one of the most reliable and thoughtful colleagues I’ve met. Her communication skills are exceptional — always clear, respectful, and considerate — and she has a real talent for engaging with people in a way that makes everyone feel heard and valued."

— Joshua Richter, Full Stack Web Developer

"Working with Rosa has been one of the most enriching experiences of my professional journey at CodeSpace. She consistently led with compassion, clarity, and purpose. Rosa’s emotional intelligence and strategic thinking empower everyone around her to succeed."

— Nwabisa M., Independent Web Dev & EdTech Collaborator

"She is the engine that keeps our academic experience running seamlessly. Her people-first leadership creates environments where teams and students thrive. Rosa’s systems are smart, thoughtful, and built with humanity at the core."

— CJ Jacobs, Academic Operations Team

"Rosa brings professionalism, warmth, and clarity to her role. She is approachable and goal-oriented, inspiring trust with a calm confidence. Working with her was a real pleasure, and I would recommend her without hesitation."

— Dale Holtzhausen, NOC Manager

"Rosa’s passion shines through everything she does. She tackles challenges head-on and transforms systems into sustainable solutions. Her calm and effective communication style and genuine care for students set her apart."

— Maria Elizabeth Els, Full Stack Developer

Ready to Transform Your Educational Experience?

Connect with me to explore innovative strategies in academic operations, leadership, and learner-centered solutions.